Frequently Asked Questions (FAQs)

WHAT ARE YOUR BOOKING AND PAYMENT POLICIES?

A 50% non-refundable deposit is required for all photoshoots. The remaining balance must be paid in full on the day of your shoot or event, prior to its start.

Graphic design projects also require a 50% non-refundable deposit and your remaining balance for these projects will be due upon the completion of your design.

We accept payments in the form of debit/credit card via our website or PayPal. Full payment must be received to receive final product.

HOW WILL WE COMMUNICATE?

Email is the preferred method of communication for documentation purposes.

HOW MANY REVISIONS ARE INCLUDED FOR GRAPHIC DESIGN PROJECTS?

The design process includes 2 rounds of revisions. An additional labor fee of $20.00 will be assessed for additional revisions, changes, or additions.

WHEN CAN I EXPECT TO RECEIVE THE FINAL PROJECT?

Unedited photos from studio sessions will be delivered within 24 hours. Retouched studio photos and other services are typically completed within 2-3 business days. However, turnaround times may vary based on demand and project complexity.

We will keep you informed throughout the process so you’re always updated on the progress of your project. Once completed, you will receive an electronic copy via email or through our third-party photo gallery.